IT Support Specialist

Job Code:

P1041

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Post Date:

October 27, 2021

JOB DESCRIPTION

In this role, you will work on setting up, maintaining and monitoring the computer systems and networks for our business. To ensure success as an IT support specialist, you should possess experience in providing information technology support in a fast-paced environment. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.

RESPONSIBILITIES

  • Install and configure Matica Bio’s software and computer systems.

  • Troubleshoot and resolve issues with software or hardware.

  • Monitoring hardware, software, and system performance metrics.

  • Updating computer software as well as upgrading hardware and systems.

  • Keeping track of technological advancements and trends in IT support.

  • Manage administration of user accounts including email, remote access, etc.

  • Maintain and troubleshoot LAN/WAN connectivity issues.

  • Analyze records and logs to spot underlying trends and potential issues.

  • Support the implementation of new solutions or applications.

  • Establish accounts for new users and assist with password or login problems.

  • Providing IT assistance to staff and customers.

  • Proficiency in IT helpdesk software or willing to learn IT Service Management Tool

  • Able to document processes and monitoring performance metrics.

  • Accomplish a 98% of SLA on assigned tickets attention and resolution time.

  • Responsible for asset tracking and maintaining an up-to-date inventory of IT equipment.

QUALIFICATIONS

  • Associate’s or bachelor’s degree in IT, computer science or a related field.

  • 3-5 years of experience as an IT support specialist.

  • IT Certifications are preferred, but not required.

  • Working knowledge and expertise with a variety of software, hardware, and applications.

  • Willingness to solve complicated problems and see projects through to completion.

  • Analytical skills to study problems and records and identify solutions.

  • Team-oriented attitude to help other colleagues and departments with technical problems.

  • Strong interpersonal communication and relationship-building skills.

  • Ability to manage time and effectively prioritize numerous projects at one time